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For access or technical help, contact us from the email linked to your account. Describe the problem and your teaching team. Keep passwords, sign-in codes and student work out of the email.
Assignments and feedback
Your course assistants manage instructions, marking and released results. Contact your teaching team about a deadline or a marked answer. Technical support cannot change your marks.
Request deletion of your IG-BASE account
In the student app, open Progress → Request account deletion. This records your request and pauses notifications; it does not confirm completed deletion. If you cannot sign in, request deletion of your account and associated data by emailing the address below from your account email. We will verify account ownership before processing the request.
The team handles the request and reviews your account data and work with your teaching team, explaining any records that must be retained before confirming the outcome. Do not attach identity documents or other students’ data to your first message.
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